Privacy policy

This policy explains what information Carry & Cuddle ("we", "us") collects when you use this website or place an order, how we use it, and the choices you have.

Information we collect

• Order details: your name, mobile number, email (optional), city, area, address, landmark and order notes, plus the products, prices and coupon on your order.
• Messages: anything you send us on WhatsApp, email or phone, such as photos for an exchange.
• Technical data: basic information your browser sends to every website, such as IP address, device and browser type, and pages visited. Our hosting provider uses it to keep the site fast and secure.
• Stored in your browser: your cart is saved in your own browser (local storage) so it's still there when you come back. It isn't sent to us until you check out.

You don't need an account to shop with us, and we don't collect card or bank details on this website.

How we use it

• To confirm, pack, deliver and support your order, including calling or messaging you about it.
• To handle exchanges, refunds and complaints.
• To prevent fake or fraudulent orders, for example by limiting the number of orders from one number per day.
• To understand which products and pages are popular, so we can improve the shop.
• To send you offers, only if you have agreed to receive them. You can opt out anytime.

Who we share it with

• Courier partners: your name, phone number and address, so they can deliver your parcel and collect cash on delivery.
• Service providers: companies that run the website and our systems for us, such as Google Firebase (hosting and database) and our email provider. They may only use your data to provide that service.
• Analytics and advertising: we may use tools such as Google Analytics and Meta (Facebook/Instagram) Pixel to measure visits and the results of our ads. These tools may set cookies in your browser. You can block or delete cookies in your browser settings.
• Payment providers: when online payment is available, your payment is handled by the provider (such as JazzCash or Easypaisa) under their own privacy policy.
• The law: when we are required to by law or by an authority, or to protect our customers and business from fraud.

How long we keep it

We keep order records for as long as needed to deliver and support your order and to meet our accounting and legal obligations, and then delete or anonymise them. Messages with no related order are deleted when no longer needed.

How we protect it

Your information is stored on secure, access-controlled systems. Only our staff who need it to handle orders can see it, and the website uses encrypted (HTTPS) connections.

Your choices

• Ask for a copy of the information we hold about you.
• Ask us to correct wrong details.
• Ask us to delete your information, unless we must keep an order record for legal or accounting reasons.
• Stop marketing messages at any time.

To make a request, contact us through the Contact page from the mobile number you ordered with.

Children

We sell products for children, but our shop is meant for parents and adults. Orders should be placed by someone 18 or older. We don't knowingly collect information from children.

Changes to this policy

We may update this policy as our shop grows, for example when we add customer accounts or online payments. The date at the top shows the latest version.